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"I recently stayed at Krystal Grand Los Cabos with my family, which is advertised as a four-star resort, but based on my experience, and having stayed at other all-inclusives, I would rate it closer to a three-star. The positives: the staff were incredibly kind and welcoming, the rooms were clean and serviced daily, and anything we needed (like extra towels) was brought quickly. The views were beautiful, and while the beach isn’t swimmable, it was stunning and we saw whales daily. The resort was also quiet and family-oriented, even during spring break, which made for a relaxing atmosphere. Activities were fun and not overly pushy. However, there were several downsides. Lounge chairs were always taken by early morning, and there were none on the beach. The resort frequently ran out of basic items like towels, ice, mint for drinks, and even had broken blenders at times. The food did not meet four-star expectations and felt low quality. Service at restaurants was very slow, with long waits for ordering, food, and even dessert sometimes up to an hour. Overall, while the staff and setting were great, the experience didn’t match a four-star standard and fell short compared to other resorts we’ve visited."

"Clean Room"

"This resort was very calm and relaxing. Exactly what I wanted. The staff was very pleasant and attentive. The breakfast bar was great. Huge shout out to Alexis, Ana, Florinda, and Javier. They greeted me every morning at breakfast and were so welcoming and attentive. Thank you! I also enjoyed how they honored the Expedia VIP status. There was a bottle of champagne in my room upon arrival with a hand-written letter. I also received a $90 credit at the gift shop. I enjoyed the activities.. Especially the spa. Cons: - My sheets were not clean when I checked in but staff immediately changed them. - Room service order was wrong twice. - The restaurants that require reservations were mediocre. - the shuttle is $30. I get car sick and concierge recommended I do a private “taxi” for $135. It is NOT a private “taxi.” It’s the shuttle bus by yourself. I would never have spent the money if they didn’t deceive me with that recommendation. Please don’t make that mistake. Just do the shuttle bus for $30. Overall, I had an amazing time. The resort is well-maintained and the staff really tries to go above and beyond. I would stay here again, I just wouldn’t get a private “taxi” again. "

"not what we expected. very noisy and crowded"

"Very nice hotel and beautiful rooms. Staff was absolutely wonderful. Be prepared to spend on the drinks and food though."

"Worth every penny! The staff was excellent and the views were amazing. The food, drinks, spa and pool - outstanding."

"Remodeled room was very nice. "

"clean room"

"The staff were all very friendly and helpful. The property is in need of updating. The pool tiles were dirty in some areas and pool edges were cracked. The mirrors in the bathroom needs replacing and the shelf in the bathroom was slanting. The phone in our room did not work and we had to report that. The food was all very good."