Search Chalets in Assenza

"Nice breakfast with gluten free options. Unfortunately, the check in was terrible. Guy at the reception was unpleasant and ignorant. Despite my querries the day before our arrival, nobody from the hotel ever replied. Let alone told us there is no transfer after 10pm and that due to restricted parking one has to walk the bags about a kilometre from the car to the hotel. Not fun when it is late. One is tired and let alone has forgotten something in the car.. Fortunately, lovely lady at the reception called Neve has smoothed things up in the morning. Just that the night staff spoiled what otherwise would have been a fantastic experience."

"This was the most relaxing stay. The thermal pool is a game changer. The spa services were top notch. The brunch was unreal. Staff were lovely. Would absolutely stay again!"

"I had a deluxe balcony room. It’s says queen bed. It was 2 singles pushed together with 2 single comforters. Hated it. No coffee or tea in room. No mini bar Hated the shower you had to climb in bathtub to shower. The shower was on the side of the bathtub. Horrible shower doors Breakfast was ok if you got there ay 8am. If you got there at 9 am most things had gone or were cold. Not one of my favorite stays"

"Very friendly staff and great breakfast!"

"Great location. Gorgeous in fact. Spacious bathroom - cozy beds - very helpful staff"

"Best of best"

"The rooms are clean and comfortable. the staff is friendly and they're buffet. breakfast is amazing."

"The front desk staff were mean. They are not welcoming at all. They seem to have forgotten that they are in the hospitality industry. There was no bell man upon my arrival. Additionally, On my departure when I asked for a bell man it felt like pulling teeth. When they finally agreed to provide the bell man, he only brought my heavy bags and only to the front desk and not closet or into my car. Overall, the customer service was poor"

"This is a 3 star property at most. Beautiful surroundings and nice beds. However, we started off on the wrong foot with the manager being fairly dismissive about us being unhappy with the room. There are to premium rooms that are amazing, those are the ones photographed and places on the website as the Deluxe option. We were given a room half the size with an AC unit beaming out hot air on a tiny balcony. Eventually, after us calmly explaining why the room wasn’t what we expected and didn’t feel safe with a crawling baby, the manager eventually gave in and moved us to the room pictured on the website. Later we found out that people who paid for superior were placed in the other deluxe with massive eterrace. Good for them, but strange why the manager was adamant we were in the right room from the start. Other staff lovely, gym room too hot but well equipped, not enough sunbeds but the lake is across the road. "