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Gran Melia Arusha

5.0 star property
Travelers can relax by the outdoor pool or enjoy live music at two vibrant bars before savoring favorite dishes from a selection of local cuisine

Choose dates to view prices

Located in the heart of Arusha, Gran Melia Arusha offers a luxurious retreat with a 24-hour gym, outdoor pool, garden, and three on-site restaurants with BBQ meals. Free WiFi is available throughout, and attentive staff are always ready to assist.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is AED 1,361
AED 1,700 total
includes taxes & fees
26 Jan - 27 Jan

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Room options

Available filters for rooms
Showing 36 of 36 rooms

View all photos for Deluxe Room, City View

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room, City View

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Separate bathtub and shower
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room (Mount Meru View)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Mount Meru View)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Separate bathtub and shower
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Mountain view

View all photos for Deluxe Room (Red Level Mount Meru View)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Red Level Mount Meru View)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Separate bathtub and shower
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Mountain view

View all photos for Junior Suite (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Junior Suite (Red Level)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Grand Suite (Red Level)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
  • 135 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite (Red Level)

Coffee/tea maker, electric kettle

Presidential Suite (Red Level)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Flat-screen TV
Pillow menu
  • 164 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Red Level (3AD))

Minibar, desk, soundproofing, iron/ironing board

Grand Suite (Red Level (3AD))

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
  • 135 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite (Red Level (3AD))

Coffee/tea maker, electric kettle

Presidential Suite (Red Level (3AD))

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Flat-screen TV
Pillow menu
  • 164 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Red Level (2+1))

Minibar, desk, soundproofing, iron/ironing board

Junior Suite (Red Level (2+1))

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
  • 105 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite (Red Level (2AD+2CH))

Minibar, desk, soundproofing, iron/ironing board

Grand Suite (Red Level (2AD+2CH))

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
  • 135 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite (Red Level (2AD+2CH))

Coffee/tea maker, electric kettle

Presidential Suite (Red Level (2AD+2CH))

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Flat-screen TV
Pillow menu
  • 164 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, City View ((2AD+1CH))

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room, City View ((2AD+1CH))

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Separate bathtub and shower
Private bathroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room (Mount Meru View (2AD+1CH))

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Mount Meru View (2AD+1CH))

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Separate bathtub and shower
Private bathroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Mountain view

View all photos for Deluxe Room (Red Level Mount Meru View (2AD+1CH))

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Red Level Mount Meru View (2AD+1CH))

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Hair dryer
Separate bathtub and shower
Private bathroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Mountain view

View all photos for Deluxe Room With City View

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room With City View

  • Sleeps 2

View all photos for Deluxe Room With Mountain View

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room With Mountain View

  • Sleeps 2

View all photos for Red Level Deluxe Room With Mountain View

Minibar, desk, soundproofing, iron/ironing board

Red Level Deluxe Room With Mountain View

  • Sleeps 2

View all photos for Junior Suite

Minibar, desk, soundproofing, iron/ironing board

Junior Suite

  • Sleeps 2

View all photos for Red Level Grand Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Grand Suite

  • Sleeps 2

View all photos for Deluxe Room, City View (Interconnecting)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room, City View (Interconnecting)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
2 bathrooms
Bathrobes
Separate bathtub and shower
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • City view

View all photos for Deluxe Room (Interconnecting - Mount Meru View)

View from room

Deluxe Room (Interconnecting - Mount Meru View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
2 bathrooms
Bathrobes
Separate bathtub and shower
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite, 2 Bedrooms (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Junior Suite, 2 Bedrooms (Red Level)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
2 bathrooms
  • 127 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Grand Suite, 2 Bedrooms (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Grand Suite, 2 Bedrooms (Red Level)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
2 bathrooms
  • 167 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Presidential Suite, 2 Bedrooms (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Presidential Suite, 2 Bedrooms (Red Level)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dining table
Flat-screen TV
Pillow menu
  • 283 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Family Suite (Red Level)

Family Suite (Red Level) | Minibar, desk, soundproofing, iron/ironing board

Family Suite (Red Level)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Pillow menu
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Mountain view

View all photos for Red Level Two Bedroom Presidential Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Two Bedroom Presidential Suite

  • Sleeps 2

View all photos for Red Level Two Bedroom Junior Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Two Bedroom Junior Suite

  • Sleeps 4

View all photos for Interconnecting Deluxe City View

Minibar, desk, soundproofing, iron/ironing board

Interconnecting Deluxe City View

  • Sleeps 4

View all photos for Red Level Two Bedroom Grand Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Two Bedroom Grand Suite

  • Sleeps 2

View all photos for Interconnecting Deluxe Mont Meru Vie

Minibar, desk, soundproofing, iron/ironing board

Interconnecting Deluxe Mont Meru Vie

  • Sleeps 4

Presidential Suite Red Level

  • Sleeps 3

Junior Suite Red Level

  • Sleeps 2

Presidential Suite (Red Level (2Ad+2Ch))

  • Sleeps 2

Grand Suite (Red Level (2Ad+2Ch))

  • Sleeps 2

Deluxe Room (Red Level Mount Meru View (2Ad+1Ch))

  • Sleeps 2

Deluxe Room (Mount Meru View (2Ad+1Ch))

  • Sleeps 2

About the neighborhood

Arusha is home to Gran Melia Arusha. The area's natural beauty can be seen at Ngurdoto Crater and Arusha National Park. Looking to enjoy an event or a game while in town? See what's going on at Sheikh Amri Abeid Memorial Stadium. Discover the area's wildlife on a nearby safari, or try your luck with game drives and game viewing. Visit our Arusha travel guide
Map
Simeon Road, Kijenge, Arusha, Arusha, 23110

What's nearby

  • Arusha Golf Course
    10 min walk - 0.9 km
  • Arusha Clock Tower
    2 min drive - 2.3 km
  • Arusha International Conference Centre
    3 min drive - 2.6 km
  • Natural History Museum
    3 min drive - 2.6 km
  • Maasai Market and Curios Crafts
    3 min drive - 3.0 km

Getting around

  • Kilimanjaro (JRO-Kilimanjaro Intl.)
    80 min drive

Restaurants

  • The Chinese Dragon
    4 min drive
  • George's Tavern
    3 min drive
  • Karibu Uzunguni City Park
    3 min drive
  • Arabica Coffee Bar
    3 min drive
  • Fifi's
    3 min drive

About this property

Gran Melia Arusha

Luxury hotel near Arusha International Conference Centre
Located close to Sheikh Amri Abeid Memorial Stadium, Gran Melia Arusha provides a terrace, a coffee shop/cafe, and a garden. At the 3 on-site restaurants, enjoy breakfast, dinner, barbecue, and a poolside location. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with 2 bars and a 24-hour gym.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • A gift shop, 2 meeting rooms, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 167 rooms have comforts such as pillow menus and air conditioning, as well as perks like free WiFi and sound-insulated walls.
Extra amenities include:
  • Hair dryers and shampoo
  • 65-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Pool Bar
  • Roof Top
  • Saba Saba
  • The Garden Cafe by Sanaa
  • The Grill

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from noon - 6:00 PM
Front desk staffed during limited hours
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Gran Melia Arusha Hotel
Hotel Gran Melia Arusha Arusha
Arusha Gran Melia Arusha Hotel
Hotel Gran Melia Arusha
Gran Melia Arusha Arusha
Gran Melia Hotel
Gran Melia
Gran Melia Arusha Hotel
Gran Melia Arusha Arusha
Gran Melia Arusha Hotel Arusha

Frequently asked questions

Does Gran Melia Arusha have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Gran Melia Arusha?

As of 25 January 2026, prices found for a 1-night stay for 2 adults at Gran Melia Arusha on 26 January 2026 start from $462.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Gran Melia Arusha pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Gran Melia Arusha?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Gran Melia Arusha?

Check-out is at noon.

Where is Gran Melia Arusha located?

Situated in Arusha, this luxury hotel is 1.8 mi (3 km) from Arusha International Conference Centre and 2.4 mi (3.8 km) from Sheikh Amri Abeid Memorial Stadium. Ngurdoto Crater and Arusha National Park are also within 32 mi (52 km).

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Reviews

Gran Melia Arusha Reviews

9.6

Exceptional

9.8

Cleanliness

10

Location

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 124 out of 147 reviews
Rating 8 - Good. 12 out of 147 reviews
Rating 6 - Okay. 5 out of 147 reviews
Rating 4 - Poor. 3 out of 147 reviews
Rating 2 - Terrible. 3 out of 147 reviews

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very peaceful
Stayed 3 nights in Sep 2025

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were at the red level. We had the possibilty to have the breakfast on the rooftop. With a incredible view on the Mt. Meru.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and excellent service

Really nice 5* hotel! The view of Mount Meru from our room was great! Staff were super welcoming and friendly! There is an internal workshop/ gift shop in the grounds (Sanaa) which supports people with disabilites - we got some great hand made souvenirs from here!
Stayed 3 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel a lot but rarely review my stays. This one deserves a review as it is one of the finest 5 star hotels I have ever stayed in. The beautiful facility was only topped by the incredible service of the staff. Just as good as it gets!
Stayed 3 nights in Sep 2025

10/10 Excellent

Oyetokunbo

Liked: Cleanliness, property conditions & facilities
Really enjoyed our stay at the Gran Melia. They made you feel welcome from the moment you walk in. The amenities are great. Rooms are comfortable and clean. Staff is very friendly and helpful.
Stayed 3 nights in Jun 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a dream-come-true and is top class. Thanks to the fantastic job done by the hotel manager, the service provided is really perfect. The hotel looks like new and is in perfect condition. The view on the gardens and the Mount Meru is fantastic. This view is stunning from the great bar located on the roof top. Delicious food. Very customer-oriented. I will definitely return to this hotel next time I have to travel to the. Arusha region. Simply perfect.
Stayed 3 nights in Sep 2025

10/10 Excellent

Pritham

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and nice property with lots of greenery and views
Stayed 1 night in May 2025

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and grounds, great breakfast
Stayed 2 nights in Jul 2023

10/10 Excellent

Harishchandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the team and walkable distance to various eateries ,great location
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and very nice hotel

Very pleasant experience, everything worked perfectly and the hotel facilities were excellent. We especially enjoyed sauna ans steam room as well as nice gym.
Stayed 1 night in Dec 2024

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and grand hotel with excellent attention to detail. Staff are wonderful and food is amazing
Stayed 1 night in Jan 2024

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, relaxing property! Cannot fault it in any aspect
Stayed 1 night in Nov 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Sanaa glassblowing and weaving workshop behind the property. Well worth a visit and tour.
Stayed 2 nights in May 2024

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gran Melia Arusha was the perfect hotel to stay after our safari. The property is beautiful and very quiet (especially for a property surrounded by busy streets. The amenities at the hotel were fantastic and the options for dinning are varied, with the rooftop restaurant having an amazing view.
Stayed 1 night in Sep 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Experience!

We only stayed for one night but had a great experience. The hotel property is beautiful and the staff is very friendly. We had dinner at the rooftop restaurant. The food was delicious and the decor was very nice. I highly recommend this hotel if you're in Arusha.
Stayed 1 night in Sep 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful. The grounds are fantastic, they grow their own coffee, avocados and other gorgeous plants and flowers. The rooms are beautiful, big and the view of Mount Meru was outstanding. . However, what makes this hotel five stars is the hotel staff. They are amazingly kind, professional, courteous and ready to answer or help in any way needed. The breakfast buffet has a tremendous variety and was delicious. The coffee for the lattes was grown on site. Overall, a fantastic experience! Thank you Gran Melia staff!
Stayed 2 nights in May 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property with strong Green initiatives. Great friendly staff. Great bed. I slept like baby. Good food options and a beautiful rooftop bar/restaurant.
Stayed 5 nights in Jun 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing views and great vegetation! The staff went above and beyond to ensure we were comfortable after our 3 AM arrival at the hotel, we are super grateful! They gave us a tour of the coffee plantation and gardens from where food is sourced to the restaurants! The pool and amenities are amazing as well!
Stayed 1 night in Mar 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about Gran Melia Arusha. The best thing about the hotel were the incredibly hospitable staff who went above and beyond. I was very saddened to say goodbye to my breakfast staff who were so lovely and good to me.
Stayed 1 night in Dec 2023

10/10 Excellent

mark

Liked: Amenities
I love the Gran Melia Arusha. I was treated very warmly but all of the staff. It is just a beautiful hotel and I would certainly recommend the hotel if someone wants a luxury hotel experience.
Stayed 4 nights in Dec 2023

4/10 Poor

Frank

Liked: Staff & service
Room wasn’t ready and insects in the room. But staff corrected/ other than that beautiful hotel and room. Excellent staff
Stayed 1 night in Nov 2024

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star experience! The staff are lovely, the gardens are stunning, the tapas bar became a favorite while processing the days events, and the SPA is epic (shout out to Olivia and Freda - truly gifted healers). If you stay a day or a week in Arusha, stay here!! The best hands down.
Stayed 2 nights in Sep 2023

6/10 Okay

Maddison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely stunning hotel but let down by poor communication. I booked a room on red level for the benefit it offered. On arrival, I went to check in, was told it won’t be long at all. Then waited an hour and a half while checking multiple times how long it would be. Was then told that they were giving me an upgrade to another room and that’s why it took so long. Turns out it was actually due to them having the red lounge closed for renovation but did not communicate this to me in advance. I spent over $850 for one night for my husbands birthday and was let down. The whole check in process was awful. The pool and outdoor areas are absolutely gorgeous, so nice to walk through. Unfortunately they were removing tiles outdoors so a lot of banging and crashing was ruining the serenity. Room was good however the air conditioning in the bedroom did not stay cold. Bathroom vanity is unsealed so looks very dirty due to water stains. Buffet breakfast and dinner was amazing. Food was delicious. So many options available.
Stayed 1 night in Sep 2025

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a best in class stay! We have traveled the world, staying in the high-end luxury options to the budget-friendly finds. The Arusha Gran Melia is definitely top tier. The spa experience is a must (shout out to Olivia and Freda, just amazing!) so treat yourself upon first arrival; your body will be so thankful for the healing arts. Staff are pleasant and helpful, food is diverse and excellent, and the bed/sheets ensure a deep sleep. We are so glad we changed plans slightly to enjoy restorative days at the Gran Melia! Highly recommended.
Stayed 1 night in Sep 2023

4/10 Poor

Ruby Banipal

Liked: Amenities
The property is very nice, and I had a very enjoyable experience at the spa. Unfortunately there were a number of issues with several dining experiences. Steak cooked at the wrong temperatures, food coming out cold, coffee order incorrect. It was likely a one-off but given the number of issues I had I figured it was worth noting. The F&B manager responded swiftly and indicated they were working on (or would be working on) training to meet expectations.
Stayed 2 nights in Feb 2025