Villas in Arkansas

"The hotel staff was great. The bar/restaurant staff on the other hand was awful. I’ve never been somewhere that the staff was just offended that they had to serve me and the other hotel guests I was with. And then when we weren’t served we decided to leave and go across the street which they were also offended but why would we stay? Anyways. Also the mattress killed my back. I’m 35 and woke up feeling 95"

"My key would not let me in the 24 hour gym. I had to pay for coffee pods. No complimentary coffee or creamer in the lobby. No hot tub. The room did not come with a fridge or a microwave. I would have to have ordered it. The up side, the bar tender was friendly and attentive. The art show from the local college was fantastic. All staff were friendly and courteous. My room was clean. My bathroom was clean. It did not feel old or outdated. They had a nice selection for breakfast. I had a very good night sleep on a very comfortable mattress and that means a lot.."

"One of the pillows has blood on it, the bathroom was filthy, the phone didn’t work, one of the lightbulbs was out. We spoke to the manager, George, and he was very argumentative he was not helpful or apologetic at all. He sent a lady with a rag and a bottle of Clorox to the room. We asked for a new room. George said they had no rooms available. Then one magically became open so he sent a lady up with key cards for us. So when we finally got all moved over to the new room we asked George for some kind of compensation and he refused and he was very loud and argumentative with us. Never apologized for a filthy room with blood spots on the pillow. In the morning we called down as asked for a late check out and George refused and said we needed to leave at regular check out time. We said we needed to be compensated for the time we spent moving in and out of rooms. So he let us stay for one hour extra. George, the manager was another example of very poor customer service that is everywhere these days. The room was disgusting and I would have just left but everything was booked for graduation weekend in this town. Next time I will read reviews and pay attention to what others write. Hopefully this helps another family. Good luck out there guys"

"I love the ambiance and service. Enjoyed the evening drinks and snacks as well as the breakfast"

"The hotel was located in close proximity to sights and room was comfortable."

"Very nice clean room I perfect breakfast"

"Cleanest and nicest place in West Memphis. Very competitive rates, especially in the week nights. Security is awesome. I felt very secure. Because it is part of the casino, guests are screened, not only with a metal detector, but also security dogs sniffing for guns. Well done. Excellent stay. We've stayed there twice and will again in the future."

"Old run down we did not stay but left went to cleaner hotel "

"They only clean the rooms every three days, and somehow one of those days did not fall on the weekend. So, we were there the entire weekend and the room wasn’t cleaned once. And, this fact is not clearly advertised. Also, this location is generally pretty run down and neglected. Staff was borderline rude, and generally seemed like they’d rather be anywhere else. I would chalk this up to bad management. "