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"Very friendly and helpful staff, check in and out process was smooth, room was very clean, hotel in a really good location (quite central). The only one less point from me is that there are no kettles in the rooms, so you have to go downstairs to get hot water to make tea or a hot drink."

"Junior suite was an excellent size for 4. A little dated, but no complaints. Excellent in-room amenities. Lots of storage space. Breakfast good. Pool complex fantastic - although water a little chilly! Great location, easy to park car (extra charge). Staff friendly and helpful. Would return and would recommend. "

"My stay was very good. Location is more than perfect and breakfast is very complete. It can be crowded at 8.30 but you'll always find where to seat. Bedrooms for one have little space for clothes. If they would correct that, it would be a ten for me"

"hotel is right in the center of the town, nice view of the water and mountains. Excellent breakfast with variety of foods, you will find something you like. Next to the pier for easy boarding of the cruise ship."

"Deserving of its good reviews. The staff is very nice and professional, and the food is very good. Room 111 is a little odd, certainly not quiet, in that it is right on the sidewalk. I'd recommend availding it."

"Hotel lived up to all expectations "

"Staff were friendly and helpful, breakfast buffet had lots of yummy healthy stuff and lovely pastries. The view was wow. Great coffee altogether a lovely experience. "

"Beware of undisclosed fees. When booking, the hotel is presented as offering amenities such as a pool, spa, sauna, and hot tub. However, approximately three days before departure - we received an email stating that access to the pool/sauna/hot tub area would cost an additional 300 SEK (about $30) per person, per day. This was not clearly disclosed at the time of booking, and the timing left little opportunity to make alternative arrangements. Beyond the unexpected fees, the overall standard of the hotel was disappointing. Upon arrival, there were champagne corks left on the floor in our room. Several drawers were broken, and the shower did not drain properly, filling with water up to our ankles within minutes. The beds were extremely uncomfortable. The spa and pool area, for which the additional daily fee is charged, appeared worn and poorly maintained. In the women’s changing and shower area, there was visible mold, broken lockers, and unclean floors. Given the extra cost, the condition of these facilities was particularly concerning. Breakfast was acceptable, though not memorable. There are many young staff members managing front desk and restaurant operations. They appeared to be doing their best, but the overall inexperience was noticeable and service lacked polish. Overall, the combination of unclear pricing, additional last-minute fees, and maintenance concerns made this a disappointing stay. Transparency and improv"

"Spacious room Small area - don’t have to travel far to see Northern Lights "