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Novotel Almaty City Center

Property class: 4

Choose dates to view prices

Located close to Kok Tobe Cable Car and Colibri, Novotel Almaty City Center provides a terrace, a playground, and a library. Treat yourself to a body wrap, a massage, or a facial at In Balance, the onsite spa. The on-site local and international cuisine restaurant, Le Resto, features al fresco dining and kids' meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
The current price is AED 655
AED 760 total
includes taxes & fees
6 Sep - 7 Sep

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, a sofa, and a view of the outdoors through sheer curtains.

Standard Room, 1 Double Bed

7.0 out of 10
Good
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a bedside table with a lamp, a red chair, and a window with curtains.

Junior Suite, 1 King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite, 1 King Bed

A hotel room with a bed, a TV mounted on the wall, a desk with a chair, a red sofa, and a dining area with a table and chairs.

Superior Suite, 1 King Bed

  • 75 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Almaty, Novotel Almaty City Center is in the city center. National Museum of Kazakhstan and Almaty Opera House are cultural highlights, and some of the area's activities can be experienced at Kok Tobe Cable Car and Shymbulak Ski Resort. Looking to enjoy an event or a game? See what's going on at Almaty Central Stadium or Medeu Stadium. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Almaty travel guide
Map
Dostyk Avenue 104 A, Almaty, A25D5Y3

What's nearby

  • A cityscape at dusk with snow-capped mountains in the background and a prominent building with a green roof in the foreground.
    Almaty Opera House
    17 min walk - 1.5 km
  • Kok Tobe Cable Car
    3 min walk - 0.2 km
  • Dostyk Plaza
    12 min walk - 1.1 km
  • National Museum of Kazakhstan
    17 min walk - 1.5 km
  • Panfilov Park
    4 min drive - 3.5 km

Getting around

  • Almaly
    8 min drive
  • Almaty Station
    16 min drive
  • Almaty (ALA-Almaty Intl.)
    30 min drive

Restaurants

  • JumpinGoat Coffee
    12 min walk
  • Guinness Pub
    7 min walk
  • Бочонок
    14 min walk
  • Nedelka
    7 min walk
  • BarFly
    5 min walk

About this property

Novotel Almaty City Center

  • Upscale hotel near Dostyk Plaza
  • Located close to Kok Tobe Cable Car and Colibri, Novotel Almaty City Center provides a terrace, a playground, and a library. Indulge in a body wrap, a massage, and a facial at In Balance, the onsite spa. The on-site local and international cuisine restaurant, Le Resto, features al fresco dining and kids' meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An indoor pool
    • Free self parking
    • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a banquet hall
    • A porter/bellhop, a TV in the lobby, and a water dispenser
  • Room features
  • All 190 rooms boast comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like air conditioning and bathrobes.
  • More amenities include:
    • LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and tubs or showers
    • TVs with satellite channels
    • Free infant beds, electric kettles, and daily housekeeping

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 12,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Le Resto
  • Lobby Bar

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,153 square feet of conference space
  • 24-hour business center
  • 6 meeting rooms
  • Computer station

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Built in 2018
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of KZT 10000 per pet, per night, plus a deposit of KZT 20000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 12000 per person
  • Airport shuttle fee: KZT 15000 per person (one-way)
  • Pet deposit: KZT 20000 per stay
  • Pet fee: KZT 10000 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: KZT 10000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Novotel Almaty City Center have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Novotel Almaty City Center?

As of 19 August 2026, prices found for a 1-night stay for 2 adults at Novotel Almaty City Center on 6 September 2026 start from AED 655, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Almaty City Center pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a deposit of KZT 20000 per stay and a fee of KZT 10000 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Novotel Almaty City Center?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Almaty City Center?

Check-out is at noon.

Does Novotel Almaty City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 15000 per person applies.

Where is Novotel Almaty City Center located?

Located in Medeu District, this spa hotel is within a 15-minute walk of Kok Tobe Cable Car, Colibri, and Dostyk Plaza. National Museum of Kazakhstan and Almaty Opera House are also within 1 mi (2 km). Almaly is 25 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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