Find Family Hotels in Albany, NY

"We asked for and early check in we arrived at 3 as we were told to only to have them send us away for another 30 minutes. When we entered the room we were exhausted so we rested for a while. Later we discovered rhe floors felt sticky, the bathroom sink was clogged we dug a hairball out with a pen to get it to drain. The mirror was not cleaned. There was a long hair in the shower and neither of us has long hair so it obviously wasnt cleaned well. When we opened the bed it appeared as if someone had slept in the sheets. By this time it was 10:00 at night. We only stayed one night, opted to lose the money and find somewhere else that was better. Shocked because the reviews were good. STAY AWAY FROM THIS PLACE."

"That was great service"

"I was really hesitant when I pulled up cause the place seemed really sketchy and the reviews are so bad. BUT I was very pleasantly surprised by the room. It was clean and cozy and I actually had a really good sleep which isn’t easy for me. The pool was closed although I wouldn’t use a pool in this kind of place anyways. I would stay again. "

"I love everything about this property. It has always been clean and neat every time I stay there. And the breakfast is good. 👍"

"Staff not helpful at all. We walked by the office 3 times looking for our room - never once did he ask if we needed assistance. When we did ask he abruptly just said that way. Would not intentionally stay here again"

"Good options on breakfast counter. Rooms are clean , decent area around hotel "

"Great."

"My experience was atrocious, I came to spend the night, with my partner because I had a very important exam to take. We live 4 hours away.. I was studying all evening when we heard a disturbance at our door and it was a drunk man banging his head into his door(next door to our door) hoping it would open itself.. it was literally 2 in the morning , this persisted until about 4 am. By 3am I dozed off and woke up by 6:42am to my blood sugar dropping.. I am a type one diabetic and I wear a pump that is very visible. I tried to take advantage of the free breakfast that was included with my stay.. I made two small waffles and a cup of coffee. As I tried to correct my blood sugar I went to the counter trying to explain to the front desk what occurred last night and how disturbing the man was last night. The front desk receptionist was dismissive and stated I booked thru a third party and there’s nothing she can do .. no apology, or acknowledgment, then I asked to speak to a manager because there’s no way you can ask me how’s my stay then treat me completely dismissive… she does to the back room and has me wait about 10 minutes , guest are starting to wait to Check out and a line is created…. She comes back after 10 minutes helps the guest then kindly says I called the cops … in disbelief I said I asked for the manager and you’ve called the cops ….. this was beyond a humiliating incident… I went back to my room to wake up my husband and inform him of what’s going on in the mist of hi"

"When i arrived I was told the hotel was full. I had booked it through Expedia. They had sent me an email telling me the hotel could not honor my reservation - but alas I don't read email while I am driving!! So I was very disappointed. They offered to send me to a sister hotel in East Greenbush but that is where I had already driven through to get there - and I was heading west that next day not east. I found accommodations myself west of Albany which were fine but I did not have a chance to change my clothes for the event I was attending nearby because of this mix up. I am very disappointed in Expedia. I have always felt confident booking through them."