Castles in Akarere ka Gasabo

"High-end hotel with tremendous service from the staff. At only ~$500 for an upgraded executive room for 3 nights, the value is extremely good. I highly recommend them for anyone traveling to Kigali. "

"There was no airport shuttle for platinum member as promised. Toilet design was poor as the shower didn’t have a cubicle and water was all over the place. Breakfast was monotonous, same thing every morning for 3 days. They ran out of chicken after the first day and no effort was made towards restocking. Pool was was too cold without heating. Only good thing was the infrastructure and appliances. No refills of water, soap etc throughout our 3 day stay"

"Room was good although well worn. The staff were friendly but not great English. Breakfast was ok, but somewhat poor quality. One example: I needed ice for a sprain and it took 10 hours to get any. Overpriced for the quality."

"An outstanding place with exceptional comfort and professionalism. Everything was perfectly organized, and the atmosphere made me feel truly welcome. I will definitely return and highly recommend it to anyone seeking quality and peace.""

"Nothing stood out…"

"Clean and beautiful. Staff professional, sharp and friendly. "

"Staff was fantastic, room was clean and well stocked, breakfast was delicious! A beautiful hidden gem in Kigali with a stunning view to wake up to. "

"This is one of the most horrible places I have ever stayed. It started the very first night when my toothpaste vanished from the bathroom. As if that wasn't enough, while I was working in my room, a strange girl I didn't know simply walked in. Shocked, I went to the common area to see what was going on, only to find a group of boys and girls starting a party, smoking, and making excessive noise. When I tried to speak to them, they ignored me completely. Between the stranger entering my room and the chaos outside, I felt totally unsafe. I had to check out early and book another place just to feel secure. To add to the frustration, the washing machine was broken, and they tried to charge me for a laundry service instead. Management acted like they empathized with my complaints, but ultimately did nothing to help."

"Clean, quiet, lots of friendly staff, 24 hour restaurant, shuttle to airport Restaurant has mostly terrace seating (covered) with a great view of the lower city as well as the hills beyond"