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"Great place to stay"

"Beautiful, tranquil, well-serviced hotel in a convenient location. It was like an oasis to come home to after a long day of meetings. "

"On business travel, very convenient to business center. Excellent hotel staff and clean room. Would stay again and highly recommend."

"The Pelican Hotel, Ghana The Pelican Hotel is easily the best hotel we have stayed at in Ghana over the years. The staff made us feel incredibly welcome and were always very accommodating. The rooms are extremely comfortable, spotlessly clean, and truly deserve a five-star-plus rating. The hotel’s food is excellent, with a wonderful variety of options to choose from. On this trip, we first stayed at another hotel in Ghana, but The Pelican is far superior in every way. We will be travelling frequently to Ghana from the UK in the future, and The Pelican will definitely be our base. Stepping into the foyer immediately feels calm and welcoming — we were even offered complimentary drinks as soon as we arrived to check in. I truly hope these high standards never slip, as this hotel made our time in Ghana absolutely outstanding. I would highly recommend The Pelican Hotel to anyone planning a stay in Ghana. "

"The air conditioner was not cooling as expected"

"I was a solo traveler but here for a group event, Labadi was an amazing hotel! The staff was very attentive and friendly from the moment I arrived. I had a lovely suite which was very clean and well appointed and had a ton of room! Even those in my group with standard rooms said they were very spacious as well. I particularly liked the large bathroom and having plenty closet space. The bed was also very comfortable, I was always sad to have to leave it in the morning! I used the fitness center a few times which has a nice selection of equipment and was clean. The pool area did run short on towels on the weekend but was overall lovely! All the meals I had were delicious and reasonably priced. The included breakfast was also great, plenty of options both self serve buffet and made to order. When I return to Accra I will definitely stay at Labadi again!"

"My experience at the hotel was mixed. Upon arrival, the receptionist’s lukewarm attitude and lack of enthusiasm did not create a welcoming first impression. The interaction felt unnecessarily uncomfortable and somewhat unprofessional. After informing her that I was checking in, she asked what time I had booked the hotel. I found the question unnecessary, especially since the reservation details were already available in the system. I had to search through my phone to retrieve the information, and when I finally did, her response came across with an attitude, as though I had done something wrong simply by arriving to check into a room that had already been reserved for the night. The overall process lacked warmth, urgency, and the hospitality one expects when arriving at a hotel. That said, my checkout experience was much better. The receptionist during checkout was professional, welcoming, and had a beautiful smile that made the interaction refreshing and pleasant. The breakfast was also very good and enjoyable. As for the property itself, the hotel feels noticeably dated. I was honestly surprised to see how much La Palm has aged over the years. It still carries the foundation of what was once a landmark hotel, but it would greatly benefit from serious renovations and modernization to restore the high standard and prestige it was known for when it first opened."

"The building is always having issues with plumbing !"

"My stay at Urbano Hotel left me with mixed feelings, but unfortunately one experience during checkout overshadowed what could have been a pleasant stay. At checkout, the receptionist had to call someone to physically go and inspect my room before I could complete the process. In my opinion, if such procedures are necessary, they should be handled more discreetly so guests do not feel uncomfortable or distrusted. What frustrated me most was the issue surrounding the water bottles. When I checked in, I was informed that water was complimentary. However, during checkout, the receptionist informed me, almost excitedly, that I had consumed two bottles of water and therefore owed 24 cedis. I was honestly shocked because I genuinely believed the bottled water provided in the room was complimentary, based on what I had been told earlier. I was then informed that only the warm bottles of water placed on the desk were complimentary, while the cold ones inside the refrigerator were not. Honestly, that made very little sense to me. In Ghana’s heat, most guests will naturally reach for the cold water in the fridge rather than warm water sitting on a desk. The bigger issue was the complete lack of communication and transparency. There was no visible price list, no minibar notice, and no explanation during check-in that the refrigerated water carried a separate charge of 12 cedis per small bottle. Without that information, the situation felt misleading and unnecessarily unpleasant. "